- #DRAGON FRAME SERIAL NUMBER MAC ADDRESS FOR ANDROID#
- #DRAGON FRAME SERIAL NUMBER MAC ADDRESS CODE#
- #DRAGON FRAME SERIAL NUMBER MAC ADDRESS PASSWORD#
- #DRAGON FRAME SERIAL NUMBER MAC ADDRESS BLUETOOTH#
Contact Aura Customer Care if you still can’t see your WiFi network.ĥ) “Unable to connect to WiFi network.” message displayed in the app. If your WiFi network still doesn't appear, please read this article for additional help troubleshooting 2.4GHz (802.11 b/g/n) vs 5GHz (802.11 ac) networks. Once the router has fully rebooted(may take up to 10 min), reboot your frame and go through the connection process again. First, unplug your router and plug it back. In some cases, this can take 2-3 attempts until the network is displayed in the app. In the Aura app, please back out of the connection screen and restart the process. This will happen if the your Aura frame cannot sense your WiFi network. Ensure that your device is compatible with the Aura app and frameĬontact Customer Care if you still receive this message since the frame may be defective.Ĥ) The Aura app doesn’t list your WiFi network to connect the frame to:. #DRAGON FRAME SERIAL NUMBER MAC ADDRESS BLUETOOTH#
For iOS devices, you need to ensure the Bluetooth Privacy permission is enabled for the Aura app.
#DRAGON FRAME SERIAL NUMBER MAC ADDRESS FOR ANDROID#
For Android devices, you need to ensure Location Services are turned on for setup. Close your Aura app, reboot the frame, and ensure your device's Bluetooth is turned on. This can happen when the Aura app is unable to connect to the frame, which usually occurs during the Bluetooth pairing stage (before you connect the frame to the WiFi network). To get the Aura out of this demo mode, please submit a help request and include a photo of your frame screen so we can help you reset your frame.ģ) “Looking for frame” message displayed in the app If the screen is displaying stock images but no writing or numbers, it could be in a retail store demo mode. Contact us if neither of these suggestions work. If this still does not help, try plugging the frame into a different outlet. If the screen is black, try unplugging and replugging the power cord from the back of the frame. If you can’t see the 4-digit code, here is what you need to do: (You DO NOT need to pair with the frame via Bluetooth in your devices settings. #DRAGON FRAME SERIAL NUMBER MAC ADDRESS CODE#
This is done by inputting the 4-digit code into the Aura app. In order for you to connect your frame to a WiFi network, your frame first needs to be paired - via Bluetooth - to your smart device. If you struggle to connect your frame to the network or if the frame itself displays any error messages, please look at the following scenarios for help.Ģ) I never saw the 4-digit code on the frame Simply power on the frame (if you are the owner) and make sure that the frame is connected to the WiFi network. In most cases, your Aura app will show this message when the frame is turned off, so there is usually no network issue problem involved. Your firewall (particular in office environments) may filter or block certain traffic or domains that impair the frame's functionality (including https port 443).ġ) My app tells me the frame "Unable to Connect".You are using a WiFi extender/booster that causes connection issues.You are trying to connect to a Captive Portal which requires a special setup.The router doesn’t support the 2.4GHz WiFi band (99% support it), or you selected the 5GHz WiFi network.
The frame had previously been connected to a different WiFi network and is still trying to connect to that network (This can happen if a frame was given as a gift). The smart device and frame are trying to connect to different WiFi networks or network bandwidths. 
The smart device is not compatible with the Aura app and frame. The frame and the smart device have not been successfully paired via Bluetooth. The frame is too far away from the router. #DRAGON FRAME SERIAL NUMBER MAC ADDRESS PASSWORD#
The WiFi login password was typed in incorrectly (wrong password or typing mistake). 
WiFi connection issues are usually caused by one of the following reasons :
You will know the type of network once you've tried connecting the frame. if you are trying to connect the frame to a non-residential network (airports, assisted living facilities, hospitals, universities, workplaces etc) please look at our Captive Portal Network or Enterprise Networkarticle. if your frame had previously worked on that same network, and suddenly lost the connection, please look at this article instead. This article describes what you can do if you are unable to connect your new Aura frame to your WiFi network.
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